1. Please examine your order as soon as it arrives. A claim must be initiated ASAP but no later than first business day after delivery. Any issues not reported within the next business day of delivery date cannot be adjusted or credited.
2. If there is damage or defects please email the details and attach pictures to support the problem to email@example.com
If a claim must be filed with the carrier they require pictures. Failure to provide pictures will not allow us to file a claim and make any adjustments to you.
3. If the wrong item sent, email us and include the sku numbers located on the item. Email firstname.lastname@example.org to report an issue include your order number and details about the item(s) you would like to return. Note All Pictures shown are for illustration purpose only. Actual product may vary. Order fulfillment is based on proct SKU #. Before returning, normally a pre-paid shipping label will be E-mailed to you. The order will replace the item at no cost to the buyer
4. If an item doesn’t fit, you just don’t like it, it doesn’t work for your application, no problem, we will accept a return for refund or exchange of your purchase (minus the shipping cost of the order to you).
The returned item(s) must be in unused condition and shipped back within 15 days of the date of receipt and received in their original packaging, unopened, along with all accessories, warranty cards, manuals etc. It is the buyers responsibility to pay the shipping costs of the return.
5. When your return is received, you will be issued a refund to your original method of payment which can take a few days.
6. If the item is damaged by FedEx or USPS, we issue a return label and ship a replacement upon receipt of return. The carrier may require inspection.
7. In the case of a delivery dispute such as a package was not received, proof of delivery by the carrier will be final.
8. We are not responsible for errors in shipping times or delays, we reserve the right to change carrier in the interest of expeditious or safe delivery.
If you refuse your delivery you will be responsible for all shipping costs and a restocking fee.
If the order contains live aquaria or frozen foods there will be no refunds.
Problems with merchandise after 30 days:
All merchandise we sell is covered by the manufacturer’s warranty. We will gladly assist you in contacting the manufacturer or we will do it for you so you are satisfied with your purchase. Simply Contact Us with your order number and details about the product.